Customer Service and Repair

Is your appliance giving you problems? Perhaps it won't start or spin. Maybe it leaks or won't keep your food cold like it's supposed to. These are common problems that we hear every day, and have been fixing for more than 60 years. Customer Service is something that we take great pride in, and our personable approach is what separates us from the "chain" stores.

Call and ask for Nancy in Customer Service at 617-472-1710 and she'll be happy to help you. Whether you need a service call, have a question about a warranty, or want to know if we carry a particular product or brand that you're looking for, we're here to help you.

Repair Service Policy
There's an $85.00 fee to send a service technician to your home to diagnose the problem. We'll give you an estimate that includes any necessary parts and labor. If you decide not to do the repair you can apply 50% of the service fee towards the purchase of a new appliance at Hancock T.V. & Appliance.

Please fill in the information below, or have it available when you contact us. Particularly the product name and model number. This will allow us to help you more quickly.