Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 617-472-1710 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Family Owned since 1945

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Customer Reviews

So, I needed new appliances after 15/20 years, mine were old and ready to fail. I decided to stop into Lowes for a sale on tax free weekend. I ordered all new kitchen appliances. The salesperson told me it would be roughly 3 weeks for delivery. Waiting and at the start of the 4th week, I called Lowe's. After taking an hour to track down someone that could actually help, they told my order had accidentally been canceled. Angry and frustrated, I stopped by HTA to see what they could do. Not only did they beat the original sale price, they were able to find additional rebates to offset the taxes that I would have to pay. Ultimately, I think I paid slightly less then the original tax-free Lowe's sale price and the appliances were delivered that weekend! I would highly recommend stopping by HTA before you decide to make any appliance purchase to see if they can help! It worked out for me and they actual care!

Wow that was easy. Better than going to big box stores.

No better store for kitchen appliances.

GI have been working with Hancock TV and Appliance for over 5 years and have never been disappointed. They have the best service, selection and prices! They go above and beyond.

Great customer service bought all our appliances there and had a few issues with the fridge but Nancy was fantastic in customer service and the service guys were great! Highly recommend !!!

Andrew did an awesome job repairing my washer. In no time, it was up and running like brand new. Also, Andrew went above and beyond and provided excellent customer service by making sure there were no other issues! His partner Russ who was also present during the first visit also provided excellent customer care and quality work! Thank you Andrew and Russ.
LATOYA D. / MAY 2018

The service tech just left my house.The service time was communicated and updated during the day, the costs were aligned with what was promised. Tech was efficient, pleasant and professional. After 16 years we need a new stove. We will return to Hancock TV and Appliance for the new purchase because their products are supported by the tech that just serviced our account.
Bill S. / March 2018

Shop here first. We did a complete kitchen remodel and bought all of our appliances here after first checking prices at a couple of competitors. Hancock matched the competitor prices and maintained that personal sales experience. Additionally, Nancy, who helped us follow-up with the manufacturer on some specific product questions and warranty plan questions, is unbelievably friendly, personable and responsive. I highly recommend Hancock TV & Appliance.
Chris A. / February 2018

BUY YOUR NEXT APPLIANCE HERE!! Great experience from the sales folks to the service department. Researched extensively and purchased a Maytag washer and dryer from them and the price was best in the area. Just had some service done on the washer and there was absolutely no hassle and the service level was outstanding.
John S. / February 2018

Bought a Speed Queen Dryer. They answered all my questions, delivered it when I wanted. Had an issue with door hinges. Nancy was awesome. Set up repairs, ordered parts, and was in constant communication. Guy who came was super friendly and done quickly. Service was second to none. Highly recommend them for purchase and service.
Timothy B. / January 2018

Old school personal customer service! Something you seldom see nowadays! Prices are terrific too.
Joe S. / November 2017

We had a great experience purchasing a new Washing Machine from Hancock Appliance. The person in the store was very helpful in cutting through the vast amounts of information that is available online. I left with 3 models to consider which matched info online to the best of my ability to sort through it. The prices at Hancock Appliance were as low or lower than other large stores that I price-checked (Lowes, Home Depot, Sears) for each of the three models that I considered. The purchase process was easy, delivery (including removal of the old model) was inexpensive, and Hancock sold us a 4 year warranty extension (serviced by Hancock Appliance) for what I thought was a great price. The delivery team was on time and made the job look easy even though the exit for the old machine and entrance for the new was not simple. The gentlemen were friendly, hooked it up well (working great), and gave me a quick orientation.

I had a great experience with Hancock Appliance!
Dan W. / Quincy / September 2017

My 30 year old refrigerator bit the dust in early August. Afterwards, I had suffered through 3 months of Sears and then Home Depot delivering damaged refrigerators, missing delivery window times, and deliverymen just refusing to deliver my ordered fridge because it was on the second floor!

I went into Hancock on Sunday, and they delivered my brand new refrigerator two days later and it went absolutely flawlessly. Deliverymen had a can do attitude, and they were as courteous as can be. I will never, ever shop at the big stores for appliances again!
Peter S. / Mattapan / November 2016