The service tech just left my house.The service time was communicated and updated during the day, the costs were aligned with what was promised. Tech was efficient, pleasant and professional. After 16 years we need a new stove. We will return to Hancock TV and Appliance for the new purchase because their products are supported by the tech that just serviced our account.
BILL S. / MARCH 2018
Shop here first. We did a complete kitchen remodel and bought all of our appliances here after first checking prices at a couple of competitors. Hancock matched the competitor prices and maintained that personal sales experience. Additionally, Nancy, who helped us follow-up with the manufacturer on some specific product questions and warranty plan questions, is unbelievably friendly, personable and responsive. I highly recommend Hancock TV & Appliance.
CHRIS A. / FEBRUARY 2018
BUY YOUR NEXT APPLIANCE HERE!! Great experience from the sales folks to the service department. Researched extensively and purchased a Maytag washer and dryer from them and the price was best in the area. Just had some service done on the washer and there was absolutely no hassle and the service level was outstanding.
JOHN S. / FEBRUARY 2018
Bought a Speed Queen Dryer. They answered all my questions, delivered it when I wanted. Had an issue with door hinges. Nancy was awesome. Set up repairs, ordered parts, and was in constant communication. Guy who came was super friendly and done quickly. Service was second to none. Highly recommend them for purchase and service.
TIMOTHY B. / JANUARY 2018
Old school personal customer service! Something you seldom see nowadays! Prices are terrific too.
JOE S. / NOVEMBER 2017
We had a great experience purchasing a new Washing Machine from Hancock Appliance. The person in the store was very helpful in cutting through the vast amounts of information that is available online. I left with 3 models to consider which matched info online to the best of my ability to sort through it. The prices at Hancock Appliance were as low or lower than other large stores that I price-checked (Lowes, Home Depot, Sears) for each of the three models that I considered. The purchase process was easy, delivery (including removal of the old model) was inexpensive, and Hancock sold us a 4 year warranty extension (serviced by Hancock Appliance) for what I thought was a great price. The delivery team was on time and made the job look easy even though the exit for the old machine and entrance for the new was not simple. The gentlemen were friendly, hooked it up well (working great), and gave me a quick orientation.
I had a great experience with Hancock Appliance!
DAN W. / QUINCY / SEPTEMBER 2017
My 30 year old refrigerator bit the dust in early August. Afterwards, I had suffered through 3 months of Sears and then Home Depot delivering damaged refrigerators, missing delivery window times, and deliverymen just refusing to deliver my ordered fridge because it was on the second floor!
I went into Hancock on Sunday, and they delivered my brand new refrigerator two days later and it went absolutely flawlessly. Deliverymen had a can do attitude, and they were as courteous as can be. I will never, ever shop at the big stores for appliances again!
PETER S. / MATTAPAN / NOVEMBER 2016