Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 617-472-1710 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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I have never had better customer service by any company in my life. I am done with big box stores. Hancock Appliance has made me a believer, and I will definitely be a repeat customer.

Facebook Icon Michael P. Donovan 1/2/2019

We appreciate you!

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Hancock Saves Christmas!When my brand new (13 month) oven wouldn't light, exactly 1 week before Christmas, I called Hancock Service. It was just past the 1 yr warranty so Nancy suggested I call Samsung to see if they'd cover it (It was going to cost $288 to fix). Meanwhile, since she knew I was hosting Christmas dinner, Nancy went ahead and not only put me into the schedule, but pre-ordered the part (Igniter). Samsung's documentation said it was covered and started to setup a repair with another vendor. I insisted on Hancock but the Samsung Rep couldn't find them. I called Nancy...she gave me the info they needed, and Samsung contacted Hancock to setup the repair.Russ came out, as promised and, with a high level of professionalism, quickly repaired the oven.Christmas is saved!Thanks to the entire team of professionals at Hancock TV & Appliance! And Happy Holidays!

Google Icon Rob Fortin 12/22/2018

You just made our day. Thank you for leaving such a wonderful review!

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Great customer service. Super friendly and accommodating staff. Highly recommend. Would do business with again.

Google Icon Pats Mandez 5/24/2019

Thank you for your business.

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Hancock is the best! I had trouble with an ice maker and they replaced it notOnce but twice! Then when that didn’t help they replaced the whole refrigerator. Nancy in customer service is excellent. I will always buy from them. Marie DeLuca

Google Icon Marie DeLuca 1/22/2019

Thanks for sharing your experience!

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Already a Hancock TV and Appliance customer? If we've had the pleasure of you working with you already, we'd appreciate if you would take a moment to look us up on your favorite review site and tell us about your experience with Hancock TV and Appliance.

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