I have never had better customer service by any company in my life. I am done with big box stores. Hancock Appliance has made me a believer, and I will definitely be a repeat customer.
We appreciate you!
Hancock Saves Christmas!When my brand new (13 month) oven wouldn't light, exactly 1 week before Christmas, I called Hancock Service. It was just past the 1 yr warranty so Nancy suggested I call Samsung to see if they'd cover it (It was going to cost $288 to fix). Meanwhile, since she knew I was hosting Christmas dinner, Nancy went ahead and not only put me into the schedule, but pre-ordered the part (Igniter). Samsung's documentation said it was covered and started to setup a repair with another vendor. I insisted on Hancock but the Samsung Rep couldn't find them. I called Nancy...she gave me the info they needed, and Samsung contacted Hancock to setup the repair.Russ came out, as promised and, with a high level of professionalism, quickly repaired the oven.Christmas is saved!Thanks to the entire team of professionals at Hancock TV & Appliance! And Happy Holidays!
You just made our day. Thank you for leaving such a wonderful review!
Great customer service. Super friendly and accommodating staff. Highly recommend. Would do business with again.
Thank you for your business.
Hancock is the best! I had trouble with an ice maker and they replaced it notOnce but twice! Then when that didn’t help they replaced the whole refrigerator. Nancy in customer service is excellent. I will always buy from them. Marie DeLuca
Thanks for sharing your experience!